Refund Policy

Refund Policy – Contratrend

At Contratrend, your trust means everything to us. We’re committed to maintaining a clear and fair refund process to ensure every customer feels confident when shopping with us at contratrend.com.

1. Refund Confirmation

Refunds are processed only after we receive and inspect the returned item to make sure it meets our return conditions.
Once approved, your refund will typically be completed within 14 days.

2. Payment Reversal

Refunds are issued to the same payment method used for your original purchase.
Depending on your bank or card provider, it may take 3–5 business days for the refunded amount to appear in your account.

3. Refund Limitations

Please keep in mind:

• Shipping fees are non-refundable.
• If the return is not due to our mistake, the return shipping cost may be deducted from your total refund.
• For exchange requests, please contact our support team at support@contratrend.com for assistance.